Return and Exchange Policy
ADDITIONS AND CHANGES: Orders normally ship within 48 hours. Orders received at Soltech before 11:00am PST will be scheduled to ship out the next 1 or 2 business day. (Example: if an order received before 11:00am on the 4th, it will ship out on 5th or 6th). Orders received at Soltech after 11:00am PST will be scheduled to ship out the following 1 or 2 business day ( Example: if an order is received at 2:00pm on the 4th, it will ship on 6th or 7th). We make every effort to comply with your instructions. We will accept changes to orders; however, doing do may delay your order and additional freight charges may be incurred.
PRODUCT RETURNS: All returns must comply with the established guidelines below:
(a) SOLTECH WILL CONSIDER “RETURN TO STOCK” REQUESTS ONLY IF THERE HAS BEEN AN ERROR BY SOLTECH. Such return to stock requests made after thirty (30) days of the invoice date will not be considered. A SOLTECH INVOICE NUMBER IS REQUIRED FOR ALL “RETURN TO STOCK” CLAIMS.
(b) A Return Authorization Number is required. The Return Authorization Number is valid for 30 days from the issue date.
(c) Returns must be shipped freight prepaid to: SOLTECH LLC 1460 PARK AVE EMERYVILLE, CA 94608
(d) All returned products must be: (1) in full box quantities, (2) Of current design and material, and (3) in sale able condition
(e) A credit memo will be issued against the Distributors Net Price at the time or return, and will only be issued once quantities have been verified. Credit memos are only issued for full box quantities. Broken boxes, unsaleable material, specials or non-catalogued products will not be considered for credit.
(f) A 25% RE-STOCKING FEE WII BE CHARGED FOR ANY ACCEPTED RETURNS. Return request inside 30 days from the invoice date will be considered.
(g) All product returns are subject to the above terms and conditions.
ERRORS & SHORTAGES: Shipping errors (e.g. wrong items or shortages) must be reported within 10 days after receipt of goods.
DAMAGE TO FREIGHT: Any shipments that appear to be damaged in shipping must be noted when signing for receipt of delivery.
LIABILITY OF MISUSE: SOLTECH will not be liable for damages to property or persons due to importer installation of our material or through attempts to utilize the material under conditions which exceed the designed capabilities. Purchaser agrees to indemnity and hold us harmless from any and all claims, liabilities, damages, costs and expenses asserted against us or incurred by us because of injuries to persons or damages to property resulting from the improper installation or misuse of the material.