Shipping and Delivery Policies and Services
- Basic Delivery Information
- Out of Stock Items
- Shipping and Processing Charges – Standard Shipping
- Post Office Boxes
- International Orders
- Sales Tax
- Cancellations and Changes
- Damaged Merchandise
- Not Getting Your Items?
Basic Delivery Information
We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We also know that you want to save money, so you’ll find free standard shipping on products.
Estimated shipping and delivery times will vary based on your location. After payment is approved and the shipment leaves our warehouse, your shipping confirmation email will contain a shipping tracking number you can use to monitor your order until it arrives at your door. We process orders 5 days a week. Please note that it may take up to 72 hours from the time an item is shipped to the time information is available for viewing on the carrier’s website.
Deliveries in the US can take up to 7 business days, depending on the shipping location. Our free shipping offer applies only on shipments made to the 48 contiguous states. We do not ship on major holidays, including Labor Day, Thanksgiving, Christmas, and New Year’s Day.
Out of Stock Items
While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it. Items are not charged to your credit card until they are shipped.
Shipping and Processing Charges – Standard Shipping
Standard shipping in the United States is done via all major ground carriers, including FedEx, UPS, United States Postal Service (USPS), and FedEx SmartPost (which uses USPS for final delivery to the package destination). Once your order leaves our warehouse, transit time is 3 to 7 business days within the 48 contiguous United States, based on shipping location.
Shipping and processing charges for all items delivered within the 48 contiguous United States will be included in price. We do our best to provide you with accurate shipping and delivery times for all our designs, but please note that these times are estimates only. Shipping and delivery estimates are not a guarantee. We’re sorry, but at this time we are unable to ship to PO Box addresses.
Considering our products contains battery, we do not provide air shipping services, other overnight or 2nd, 3rd Day Express Delivery.
Soltech LLC is required by certain states to charge sales tax on online orders. Sales tax will be automatically added to the shopping cart. These taxes will automatically be charged on the merchandise and shipping and handling, and these taxes will be calculated based on the corresponding province of purchase and billing address. Please note that we do not add sales tax unless we are required by law to do so.
Cancellations and Changes
If you need to cancel or make changes to an order, please send an email to contact Customer Service as quickly as possible at firstname.lastname@example.org.
Please note that most items ship within 2 to 3 business days, with some items shipping on the same day of your order, so we need to know as quickly as possible that you wish to change or cancel your order.
Cancellations are not guaranteed until you receive an email confirming cancellation.
If you receive damaged merchandise we will replace it as quickly as possible. Be sure to contact us within 24 hours of receiving delivery, and please keep all packing boxes and materials. Contact Customer Service as quickly as possible at email@example.com.
Credit card approval must be received prior to processing.
Ground delivery only occurs during business hours, Monday – Friday excluding holidays.
If you have concerns about your order, please contact Customer Service at firstname.lastname@example.org.